Helpdesk Services: Flexible & Reliable Support for HR & Payroll Queries
At Logjec, we offer two types of Helpdesk services tailored to your HR and payroll needs. Whether you require ad-hoc assistance or ongoing monthly support, we provide flexible, efficient solutions to help you manage your operations smoothly.
Our Services Include:
Helpdesk Flex
Our Helpdesk Flex service is designed for businesses that need HR and payroll support on an ad-hoc basis. This pay-as-you-go option provides access to expert assistance without any long-term commitment, making it a perfect solution for businesses with fluctuating support needs.
- Flexible and efficient: Only pay for what you need, as you need it.
- No minimum commitment: Get the support you need without being locked into a contract.
- Pay as you go: Raise a ticket and tap into our team of experts as and when issues arise.
- Wide scope of support: From basic payroll queries to complex calculations and system configuration assistance.
- Tiered pricing based on complexity
- Track hours: Keep track of your hours using our online portal system.
- Fully remote service: Get support wherever you are.
Helpdesk Fixed
If you need more regular support, our Helpdesk Fixed service offers ongoing, fixed monthly support at a set price per hour. With a minimum term of 3 months, you get pre-allocated hours each month for all your HR and payroll queries. This option is more cost-effective than the ad-hoc model and provides peace of mind knowing you have a set number of hours available each month
- Ongoing fixed monthly support: Set price per hour, making it easy to budget.
- Comprehensive coverage: Includes system admin, payroll, reporting, complex calculations, configuration assistance, and training.
- Pre-allocated hours: Ensure your needs are covered with a set number of hours each month.
- More cost-effective than ad-hoc: The subscription model is better suited for businesses that require consistent support.
- Flexible scheduling: Book time in advance to plan your support needs.
- Onsite days/workshops available: (Expenses apply)
- Add extra hours if needed: Additional hours can be purchased for more intensive support.
- Roll over unused hours: If your needs fluctuate, we allow you to roll over a percentage of unused hours to the next month.
- Track hours: Keep track of your hours using our online portal system.
- Helpdesk Flex is a pay-as-you-go service, perfect for businesses that need occasional support for HR and payroll queries. You only pay for the time you use, and there is no minimum commitment.
- Helpdesk Subscribe offers ongoing monthly support with a fixed price per hour and pre-allocated hours. It’s ideal for businesses that require consistent, regular assistance and prefer to budget for HR and payroll services.
Both Helpdesk Flex and Helpdesk Subscribe allow you to track the hours used via our easy-to-use online portal. This ensures full transparency so you can stay on top of the time and costs associated with your support.
Yes, with Helpdesk Subscribe, you have the option to purchase additional hours if you require more support than your pre-allocated hours. Extra hours can be added as needed, ensuring you get the help you need when you need it.
Yes! Both Helpdesk Flex and Helpdesk Subscribe are fully remote services, so you can access our expert support from anywhere. Whether you need assistance with system administration, payroll, reporting, or any other issue, we’re here to help no matter your location.
Get in Touch
We’d love to hear from you!
Whether you have questions about our Recruitment services, HR and payroll services or need assistance with a specific project, our team is here to help.
Contact us today to discuss how we can support your business.
We look forward to connecting with you soon!
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