Helpdesk Services: Flexible Support for HR & Payroll Queries
At Logjec, we offer two types of Helpdesk services tailored to your HR and payroll needs. Whether you require ad-hoc assistance or ongoing monthly support, we provide flexible, efficient solutions to help you manage your operations smoothly.
Our Services Include:
Helpdesk Flex
Our Helpdesk Flex service is designed for businesses that need HR and payroll support on an ad-hoc basis. This pay-as-you-go option provides access to expert assistance without any long-term commitment, making it a perfect solution for businesses with fluctuating support needs.
Our service is designed to be flexible and efficient, allowing you to pay only for what you need, when you need it. With no minimum commitment, you can access expert support without being locked into a contract. Our pay-as-you-go model lets you raise a ticket and tap into our team of specialists whenever issues arise, whether it’s basic payroll queries, complex calculations, or system configuration assistance. We offer tiered pricing based on complexity, ensuring cost-effective solutions tailored to your needs. Using our online portal system, you can easily track your hours, giving you full transparency and control. Plus, with our fully remote service, you can access support from anywhere, ensuring seamless assistance whenever you need it.
Helpdesk Fixed
If you need more regular support, our Helpdesk Fixed service offers ongoing, fixed monthly support at a set price per hour. With a minimum term of 3 months, you get pre-allocated hours each month for all your HR and payroll queries. This option is more cost-effective than the ad-hoc model and provides peace of mind knowing you have a set number of hours available each month
Our ongoing fixed monthly support provides a set price per hour, making it easy to budget while ensuring comprehensive coverage for system admin, payroll, reporting, complex calculations, configuration assistance, and training. With pre-allocated hours each month, you have guaranteed access to the support you need, making it more cost-effective than ad-hoc services. Flexible scheduling allows you to book time in advance, while onsite days and workshops are also available if required (expenses apply). If additional support is needed, extra hours can be purchased, and to accommodate fluctuating demands, a percentage of unused hours can roll over to the next month. Our online portal system provides full transparency, allowing you to track your hours with ease.
- Helpdesk Flex is a pay-as-you-go service, perfect for businesses that need occasional support for HR and payroll queries. You only pay for the time you use, and there is no minimum commitment.
- Helpdesk Fixed offers ongoing monthly support with a fixed price per hour and pre-allocated hours. It’s ideal for businesses that require consistent, regular assistance and prefer to budget for HR and payroll services.
Both Helpdesk Flex and Helpdesk Fixed allow you to track the hours used via our easy-to-use online portal. This ensures full transparency so you can stay on top of the time and costs associated with your support.
Yes, with Helpdesk Fixed, you have the option to purchase additional hours if you require more support than your pre-allocated hours. Extra hours can be added as needed, ensuring you get the help you need when you need it.
Yes! Both Helpdesk Flex and Helpdesk Fixed are fully remote services, so you can access our expert support from anywhere. Whether you need assistance with system administration, payroll, reporting, or any other issue, we’re here to help no matter your location.
Get in Touch
Whether you have questions about our Recruitment services, HR and payroll services or need assistance with a specific project, our team is here to help.
Contact us today to discuss how we can support your business.
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